I called to get a replacement and the customer service person I talked to was awesome! She guided me through until I was able to find the correct serial number for the part and sent it to me right away. We set it up one day, and by the next day or so it was down.
Got this tent as a father’s day gift. Decided to use it to go camping with my fiance and we were going to set up before we went. The screen tent came with missing and broken parts. Their solution was for me to pay for replacements out of pocket. No apology, no offer for a resolution. The product is garbage and the customer service is worse.
Shade can be a matter of survival there if you’re outside at midday. This product from the list of stuff that I wish I never had bought it would in the top two. Setting up the screenhouse you need an army of people to hold the frame in place to put the screen over. Then the hooks don’t even reach the holes at the bottom of the poles. Then if you can manage to get that far, you have to run like crazy to get it tied down before if falls over.
Great product, however, like everyone else, unable to locate replacement parts. I need to replace the center hub (CTRH-02) since this broke while I was using it. This still has a lot of life left in it and I would love to be able to fix it. We have the majority of the parts, including the screen room still intact.
Not sure if I should order replacement parts or not, maybe I should just consider this a waste of money, and cut my losses while I can. We bought this screen tent about 2 years ago and just took it out of the box to put it up. I hate to say it but this thing is a piece of JUNK. I could not even get the top frame together with out it either bending the poles or coming apart.
I had to use every knot I’ve learned from rock climbing. There’s shade, and fewer bugs than outside the screenhouse. I do have some reservations left, though. I wonder what will happen when the wind comes. Will I come home and just find the screenhouse gone, or will I see it blowing around in the street, trailing pipe segments? What about the rain, or the potential for 120-degree heat?
Large offering of Longaberger, 4th of July themed items, Small Appliances, Thomas Kinkade, Fishing reels, Pocket Knives, Trading Cards. These are from a home in Lexington, KY. Come to ozark trail canopy preview and see the quality of this offering. CardBear sells discounted Walmart gift cards. You can buy those discounted gift cards to use on top of this purchase to save even more.